You can return products for a refund within 7 days of delivery. The item must be in its original condition and packaging to be accepted.

1. All Products purchased from the Website enjoy seven (7) days Return Policy.

2. Any product purchased from the website, if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on www.mrbutlers.com can be returned in seven (7) days, after showing proof (photo or video) to the Customer Care Centre.

3. It is advisable to request that a cancellation email be sent to butlershop@mrbutlers.com rather than submitting a cancellation request via the Customer Care Number.

4. Return will be processed only if:

• 1. it is determined that the product was not damaged while in your possession.
• 2. the product is not different from what was shipped to you;
• 3. the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).

5. In the situation where a customer discovers that the Product is damaged, defective, or not as ordered upon removing its packaging, it is imperative that the customer promptly notify the Company’s Customer Care Centre regarding the damage, defect, or discrepancy. The Company will then facilitate either the replacement of the Product or a refund of the purchase price, including any shipping charges incurred, should the Company be unable to provide a replacement for the damaged or defective Product. For details regarding the process of Refunds or Exchanges/ Replacements, please consult the refund policy.

6. In case of Cancellation (Return / Exchange) of order after delivery of the Product. Customer will assist and cooperate fully to return the Product with its manuals, booklets, warranty card, accessories, freebies and packing materials, or any other thing which were delivered to the User along with the Product being returned. Refund or exchange shall be processed only after receipt of the product.

7. All free gifts, in original packing as delivered and unused condition must be returned along with the Product in case of cancellation of the order of the Product with which the free gift(s) is/are given.

Refund Policy

1. Any cancellation/exchange in accordance with the above terms qualifies for payment reversal/replacement of the Product depending on availability of the Product and preference of the User.

2. Refund or exchange shall be processed only after receipt of the product.

3. Refund will be credited to Users bank /credit card/debit card account within such time as taken by banking channels to process the refund transaction. The Company shall not be liable for any charges levied by the bank for processing of the refund transaction and the same will solely be borne by the User.

4. All refunds will be made out through crediting the account from which the payments were made.